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This notice applies to the whole Shalyah.com website, app or digital service, online and mobile (“Services”) of ART’EMI SPRL (“we”, “us”, “our”).
It also describes your rights regarding the protection of your data, including the right to be opposed to some treatments carried out by ART’EMI SPRL (for example, direct marketing). You will find more information about your rights and how to exercise them in the “What are my rights?” section. You can also learn more about cookies and similar technologies in this notice.
What information do we collect?
The following categories of personal data about you will be collected in relation with your interaction with us and the use of our Services, including, but without limitation, when you buy products on our Services, fill in contact forms on our Services, submit reviews generated by users or assessments, and engage in social media functions on our Services.
Personally identifiable information such as your name, date of birth and gender;
contact information such as your email address and phone number;
demographic information such as your mailing address;
financial information such as credit/debit card numbers;
your purchase history;
if you have taken a survey or a giveaway with us;
If you contact us by phone, email or any other mean, we keep a record of this correspondence; and
Your marketing preferences, including the possible consents you give us when you subscribe to our newsletter or create an online account.
Information related to the browser, the device or the software you use to access our services;
Your IP address, the website you come from, the information about the moves you make on our services, especially the page views, the dates and hours of visit, the time spent on each page, the products you have seen, those on which you clicked, those you added to your cart and those you bought;
Information we receive from third parties
Sometimes, we receive personal data about you from third parties when you engage with our services via social networks or other non-Shelyah.com websites and apps. These websites share personal data with us, including, but without limitation:
the content you have seen or with which you have interacted;
the ads in the content shown or on which you have clicked on;
your IP address, registered tags or GPS signals (geolocation) you have received;
your available public information;
the non-personal information used to complete the existing one, such as demographic data and wealth indicators (for example, socio-demographic groupings by means of corresponding postal codes).
The privacy notices for our websites and apps include more details about this topic and you will find the way to change your privacy settings.
We process your personal data for the following purposes:
To fill in a contract or take actions in relation with a contract, including the execution of all the orders you placed on our website. This includes:
The processing of your order
The registration to the Services or registration for a competition
Providing you the Services to communicate with you about them or your account
Communicating with you (including by email and text messages) and providing our services to our customer base
Verifying your identity and sending you information about the changed made to our terms or policies
Conducting our business and pursuing our legitimate interests:
We will use your personal data to provide you the products and services you ordered and will answer your comments or claims you may send us.
We monitor the use of our services and use your personal data to help us monitor, improve and protect our products, content, services and websites, both online and offline.
We use your personal data to customize your products and services for you.
To warn, investigate and/or signal any fraud, fake statement, safety incident or crime, in accordance with the applicable law.
We use your personal data you provide to investigate any complaints received from you or from other people regarding our website or products or services.
We will use data in the frame of legal complaint in the context of legal compliance, regulatory and investigative claims where necessary (including the disclosure of this information in the context of legal or litigation proceedings).
When you give your consent, we will use your personal data:
To send you newsletters and other advertising documents about our Services and use technologies to check if they have been received and opened to help us make our communication more relevant;
To set cookies and use similar tracking technologies (as mentioned in the “Cookies” section and in the information that you will be provided when these technologies are used) to personalize the content and ads for you and improve the functioning of our content;
To invite you to take part in a market study (when consent is required), and other occasions when we ask for your consent, we will use the data for the purpose we explain at this moment.
For legal purposes:
In response to requests from government or law enforcement authorities leading to an investigation.
With your consent (when asked), we share your personal data with trustworthy third parties services suppliers, suppliers, affiliated companies, subsidiaries, partners, sponsors, agents and representatives we hired to perform business functions in our behalf.
For example, to:
Conduct research and analysis
Provide customer support services
Conduct or support marketing
In any case, the third party takes action in accordance with the express instructions from ART’EMI SPRL and in accordance with the present Policy, privacy and security levels.
Without your consent, we share your data:
with third party platforms such as Facebook or Google to send you targeted ads in our behalf;
in response to a legal procedure, for example, in response to a court order or a subpoena, a request from a law enforcement agency or government agency;
If we, or one of our business units, undergo a corporate transition, like a merger, acquisition by another company or the selling of our assets in whole or in part.
We operate worldwide, so we need to transmit your personal data worldwide. In particular, your personal data will be transmitted and processed in Australia, Canada, Chile, within the European Economic Area, in Hong Kong, Singapore, Taiwan or the United Sates.
When the information is transmitted outside the EEA and when it is intended for an stakeholder or supplier in a country not subject to an adequacy finding, the data are adequately protected by contractual clauses approved by the European Commission or business rules for a supplier’s processors.
When we process your personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period of time after (to enable you us to process your request). We also keep a record of the fact you asked us not to send you direct marketing or not to process your data indefinitely, so we can respect your wishes in the future.
When we process your personal data in the context of a contract or a contest, we keep your data for a 6-year time period.
When we process registration data, excluding in the circumstances described above, we keep your data for a 6-year time period.
You have the right to request a copy of your personal data, correct, delete or restrain (stopping any active processing) your personal data; and to get the personal data you provide us for a contract or with your consent in a structured and machine-readable format, and to ask us to share (transmit) these data to another assessor.
You can object to the processing of your personal data in certain circumstances (especially when we do not have to process the data to meet a legal or contractual requirement, or when we use the data for direct marketing).
These rights can be limited. For example, if your request is to reveal personal data about another individual, in which case it would infringe the rights of a third party (including ours), or if you ask us to delete data that the law requires us to keep or have convincing legitimate interests to keep. We inform you about the relevant exemptions we rely on when we answer you about a request from you.
To exercise one of these rights or to get more information, you can contact us by using the details below. Should you have unsolved issues, you have the right to complain to an EU data protection authority in the country you live, work, or if you think a breach may have occurred.
When we require your personal data to be in accordance with legal or contractual requirements, you must provide us these data. If these data are not provided, we will not be able to continue our contractual relationship with you or to respect our duties.
Wherever we rely on your consent, you will always be able to withdraw this consent, even though we can other legal motives to process your information for other purposes, such as the ones mentioned above. In some cases, we are able to send you direct marketing without your consent, when it relies on our legitimate interests.
You have the absolute right to unsubscribe from our direct marketing messages at any moment. You can do so by clicking on the unsubscription link at the bottom of our emails, or by contacting us using the details below.
We have implemented physical, digital and management procedures to prevent from unauthorized access, maintain safety of the data and correctly use the personal data we collect online. These backups vary depending on the sensitivity of the personal data we collect and store.
Although we take appropriate measures to protect from unauthorized disclosure of personal data, we cannot assure you your personal data will never be disclosed, altered, or destroyed in a way that is incompatible with this privacy notice.
Our Services do not target and are not meant to attract children under 16 years old. We do not ask for personal data of children under 16 and we do not send them privacy requests.
When you visit our website, we can store information (usually called “cookies” or similar technologies) on your device. Cookies are pieces of information a website sends on your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be consulted by other servers, which means that they can be used to track your activity on the web.
Cookies can be categorized according to the categories in the ICC Cookie Guidelines in the United Kingdom, as presented below:
Strictly necessary cookies – these cookies are essential so you can browse a website and use its functionalities and activate the services you have specifically requested. Consent is generally not required for these cookies;
Performance cookies – these cookies collect information about how visitors use a website, for instance which pages visitors go to most often (generally anonymously);
Functionality cookies – these cookies enable a website to remember the choices made by a user, such as a username, a language setting;
Targeting or advertising cookies – they collect information about the navigation habits of a user and are generally placed by advertising networks with the authorization of the website operator.
Cookies can also be classified depending on how long they are stored on your device. The “session cookies” are short-lived cookies that are saved in the memory of the computer only for the time of the website visit, while “persistent cookies” remain stored in the memory of the computer for a defined time period.
If you use our services via a browser, you can manage your cookie preferences and withdraw your consent at any moment by using the Cookie preference center.
You can find more details about the third parties that place cookies on our services here.
The Help menu of most of the browsers also tells you how to prevent your computer from accepting new cookies, how to delete old cookies, how to warn you when you receive a new cookie and how to completely disable cookies.
If you use our services via an app, you can change your consent by following the instructions of the app in question. Besides, the software of your device provides you instructions on how to prevent personalized ads and how to reset the ad ID on your device.
For the record, the responsible of the processing of the data is ART’EMI SPRL with which you have a relationship, or which manages the website you visited.
We hope we can answer all the questions you could have about the way we process your data. If you have any question about the way we process you data or if you wish to withdraw from direct marketing, you can contact us at this email address:
or by writing to the customer service:
367 AVENUE LOUISE
We can update this notice from time to time. We will inform you of any change in the future by sending you an email to the address you recently provided us. We encourage you to consult this page on a regular basis, so you know what personal data collect, how we use them and with whom we share them.